1. Basic Philosophy on Personal Information
TKY Nexus Co., Ltd. (hereinafter "the Company") has established the "Personal Information Protection Policy" in accordance with laws, regulations, and other relevant standards concerning the protection of personal information, and handles personal information appropriately based on this policy.
If it becomes necessary to use your personal information beyond the scope of the purpose of use notified in advance, the Company will do so after notifying you in advance and obtaining your consent.
This policy applies to personal information you provide to the Company through channels such as the Company's website, forms, and email, including but not limited to name, contact information, email address, IP address, and cookie information.
2. Purpose of Use of Personal Information
The Company uses the personal information you provide only within the following scope:
| Usage Scenario | Specific Purpose of Use |
|---|---|
| Inquiries & Contact | Responding to your inquiries, providing relevant information, and confirming requirements |
| Service Provision | Project implementation after contract, deliverable submission, after-sales service and operation/maintenance support |
| Recruitment Activities | Document screening, interview scheduling, hiring decisions, onboarding procedures |
| Marketing & Promotion | Sending seminar/event invitations, product update notices (only when the user consents to receive them) |
| Statistics & Analysis | Aggregating information into statistical form to improve service quality (without identifying specific individuals) |
| Security & Compliance | Preventing fraud, abuse, and illegal activities; cooperating with judicial authorities' investigations |
3. Conditions for Providing Personal Information to Third Parties
Except in the following cases, the Company will not provide clients' personal information to third parties:
- When the prior consent of the individual has been obtained;
- When necessary to fulfill a contract with the client or to implement measures based on the contract (e.g., providing necessary information to logistics partners or payment service providers);
- When required by laws and regulations (e.g., when disclosure is requested by judicial or administrative authorities in accordance with the law);
- When a partner company is entrusted with processing the business, has signed a confidentiality agreement, and strictly complies with the Company's security management measures;
- When provided in conjunction with business succession in cases of business transfer, merger, or corporate split.
Scope of Outsourced Processing
The Company may entrust part of its operations (such as email delivery, server hosting, and customer support) to external service providers. In such cases, the Company will sign a strict confidentiality agreement with the entrusted party and continuously supervise it to ensure that your personal information is protected at the same level as under this policy.
5. Disclosure, Correction, and Cessation Requests for Personal Information
You have the following rights regarding your personal information:
- Disclosure request: Request the Company to disclose the personal information it holds about you;
- Correction request: Request correction or addition when information is found to be inaccurate or incomplete;
- Cessation request: Request cessation of use or cessation of provision to third parties (deletion request);
- Withdrawal of consent: Withdraw prior consent for marketing communications, etc.
To make a request, please contact us through the inquiry window below. After confirming your identity, we will respond within 30 business days.
6. Requests by Agent
When a minor or someone who cannot exercise their rights in person for other reasons, a legal representative or an agent authorized in writing by the individual may make the request on their behalf. When an agent makes a request, please provide the following documents:
Agent Identification Documents (provide a copy of one of the following)
- The individual's power of attorney (with the individual's signature and seal)
- Proof of legal representation (family register, certificate of registered matters, etc.)
- A copy of the agency delegation contract signed/sealed by the individual
Contact Method
Please submit the above documents together with your request to the "Personal Information Inquiry Window" below by email or postal mail. After acceptance, we will confirm your identity by phone or email.
7. Personal Information Inquiry Window
For inquiries, complaints, or requests regarding the content of this policy or the handling of personal information, please contact us through the following:
Personal Information Protection Inquiry Window
TKY Nexus Co., Ltd. Personal Information Protection Manager
〒104-0033 東京都中央区新川1-7-1
Phone: +81-3-4361-3157
Email: info@tky-nexus.co.jp
This policy may be revised due to changes in laws and regulations or the Company's business needs. Revisions will be published on this page without separate notice. For significant changes, contracted clients will be notified via website announcement or email.